Policies and Procedures
Rates and Fees
Rates and Fees can be accessed through our website, here.
Lezlie's Pet Sitting accepts payment via credit card through our secure merchant account. You may also pay by check if the check is received in our office before the date of departure.
We will email your detailed service order invoice for your review. You can then let us know if any changes need to be made to the order. You will need to pay your account 5 days before your departure. With the exception of weekly walk which shall be paid no later than Friday of the week they have been completed.
We do not provide refunds, but use the remaining amount as a credit balance (only when the appropiate cancellation requirements have been met, see cancellations below) on your account for future pet care needs. Your credits expire after 6 months. Dog walking credit, the walk must be cancelled with a minimum of 24 hours notice, otherwise no credit will be given.
Our regular business hours are Monday-Friday from 9am to 4pm. The office is closed on weekends and all Federal holidays. Calls are monitored for emergencies when the office is closed. All other calls are returned during regular business hours.
Your reservation is only confirmed when you have received a final invoice/confirmation via e-mail. To make a reservation you may use our on-line scheduling system, send us an email or call the office at 404-452-3225. Messages left are not considered confirmations.
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits without proper notice of cancellation.
Mid Day Break/Walks: 24 hours notice of cancellation
Pet Sitting & Kitty and Small Animal Care: 48 hours notice of cancellation
Holiday cancellations require 7 days notice. Holidays are New Years, Winter Break, Spring Break, Memorial Weekend, 4th of July Week, Labor Day Weekend, Thanksgiving and Christmas/Holiday Break
Early returns may not be refunded. If you are not certain about your return date you must notify LPS prior to your departure.
Morning and Evening visits occur between the hours of 7:00 and 9:00. Mid Day Walks occur between 11:00 am and 3:00 pm. Evening visits are between 4 pm and 6 pm. Cats are always visited a minimum of every 48 hours and dogs are visited a minimum of every 12 hours. If you would like to reserve a specific time, a small fee may be charged, please discuss this with our office.
Friends and Family Access
We understand that your friends and families may want to check in on your pets while you are gone however our policy is to not provide “shared” pet care with outside services, friends, family etc. It is of course nothing to do with your friends, it has to do with our insurance policy. It’s in place should anything happen with your house, our worse something with your pet(s) while they are in care of your friends, or while they were in your home, Lezlie's Pet Sitting, LLC could be held liable, even thought we were not responsible. We will not provide service for pets with another party. If you have questions along these lines please contact our office directly. If we arrive at your home and there is an unexpected person in your home, we will leave the premises and report our finding to the local authorities. Additionally, Lezlie's Pet Sitting is not responsible for any damages incurred to or in your home or to your pet during any time period that anyone other than Lezlie's Pet Sitting, LLC has access to your home.
Last Minute Service
Sometimes emergencies happen – our goal is to help you when you need it most, even at the last minute. However, do not assume that we have received your last minute request until you have received an invoice/confirmation via e-mail. A $10 fee will apply to reservations made with less than 24 hours notice. Reservation requests that are submitted over a weekend for Monday service will be charged the Late Booking Fee.
A one-time $15.00 fee will be charged for processing all new clients. This fee is non-refundable. This fee is due when you book your registration meeting. There is a $10.00 fee to meet your sitter/sitters due prior to you departure.
LPS suggests you leave a key in a secured lock box for your sitter. You can also schedule our key pick-up and drop-off service, $12 each way, leave a key hidden in a pre-determined place, or allow entry with a garage code. LPS WILL NOT retain a copy of your house key. If you ask your sitter to keep a copy of your key, Lezlie's Pet Sitting LLC will not be held responsible for it and if you have more than one sitter you will have to provide a key to each sitter at your expense.
It is the pet-owner's sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep the pet inside or away from any 'forbidden' areas. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home.
It is the pet owner's responsibility to provide safe access to their home, keeping walkways and paths, steps, and porch clear from objects and debri. We also need to safely enter with appropriately working keys, codes and lighting. All outside lighting must be working properly.
Lezlie's Pet Sitting reserves the right to adjust the thermostat, close/open windows (as long as it remains safe and secure), turn air conditioner on/off or etc. in ALL of our client’s homes if our sitters feel the climate is posing a health risk to your pet(s) in our care. Our staff will notify you if you are accessible.
We recognize that your privacy is important to you and your family. We will not, at any time, either directly or indirectly, use any information for our own benefit, disclose, or communicate, in any manner, any information to any third party.
Services: Personalized Pet Care Rate: Please review your invoice for your fees.
Ground Rules: The term Lezlie's Pet Sitting as used herein refers to the officers, owners, principals, employees, and subcontractors of the company known as Lezlie's Pet Sitting and its authorized representatives.
This contract authorizes Lezlie's Pet Sitting to enter the Client's home to provide the services listed herein and on the invoice, which shall be an addendum to this service contract.
Upon Client's request to provide services in the future via phone, email, or the on-line scheduling system, Client agrees that this contract shall be renewed or extended in its entirety, without further written authorization. The term of said renewal shall coincide with the service dates as listed on the most recent of an email confirmation or an invoice.
Lezlie's Pet Sitting agrees to provide the services stated herein in a reliable and trustworthy manner. In consideration of these services, and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against Lezlie's Pet Sitting unless arising from deliberate negligence on the part of Lezlie's Pet Sitting or their representative(s).
If the pet(s) become ill and medical care is needed while under the care of Lezlie's Pet Sitting, Client authorizes Lezlie's Pet Sitting to transport the pet(s) to Client's veterinarian (or one who is available). Client authorizes Lezlie's Pet Sitting to approve any emergency treatment recommended by said veterinarian. Client authorizes Lezlie's Pet Sitting to take Client's pet(s) to an emergency clinic for animals when the Client's veterinarian is not immediately available. Client further agrees to promptly reimburse Lezlie's Pet Sitting for any expenses incurred for emergency treatment. Client releases Lezlie's Pet Sitting from any and all liabilities related to transportation, treatment and expense resulting from emergencies.
Client agrees to reimburse Lezlie's Pet Sitting for the purchase of materials necessary for the satisfactory performance of duties; and for any emergency expenses incurred resulting there from.
If Client is delayed in returning home, Client agrees to notify Lezlie's Pet Sitting of such delay, and agrees to pay Lezlie's Pet Sitting for any additional visits required until their return.
If Lezlie's Pet Sitting is locked out of Client's home, Client gives authorization for a locksmith service to perform any entry services as deemed necessary for Lezlie's Pet Sitting to access the home. Client further agrees to promptly reimburse Lezlie's Pet Sitting for any expenses incurred due to Lezlie's Pet Sitting being locked out due to Client error. Lezlie's Pet Sitting will make every attempt to gain access to Client's home before calling a locksmith.
Client agrees to not solicit any of Lezlie's Pet Sitting's employees, pet sitters, contractors or representatives for pet care, exclusive of Lezlie's Pet Sitting.
Client agrees to inform Lezlie's Pet Sitting in the event that any of Lezlie's Pet Sitting's employees, pet sitters, contractors or representatives solicits business from the client.
The Client fully understands the contents of this contract and agrees to pre-pay, except weekly walks shall be paid no later than Friday of each week, the total fees for services stated herein, and to pay any additional charges due when the service has been completed. In the event any part of this contract shall be determined to be invalid it shall have no bearing on any other part of this contract.